A Straightforward Return and Refund Experience

We want you to feel confident when shopping for phone cases, finger loop accessories, and other everyday essentials.

We understand that sometimes a purchase does not turn out exactly as expected. You may choose a different style, discover that an accessory is not the right fit for your needs, or simply change your mind.

Our Refund Policy explains how returns and refunds work so you know what to expect.

We offer a 60-day return window beginning on the day your order is delivered.

Our 60-Day Return Window

Eligible purchases may be returned within 60 days from the delivery date.

This gives you time to receive your order, review the products, and decide whether they meet your expectations.

The return period begins when the order is delivered, rather than when it is placed.

If you would like to return an item, please contact our customer support team through the Contact Us page within the applicable return window.

We recommend contacting us before sending anything back so that you can receive the appropriate instructions.

Reasons for Returning an Item

We understand that different customers may have different reasons for requesting a return.

Common situations include:

• You changed your mind about the purchase.

• You selected a design that does not match your preferences.

• You ordered an incompatible phone case.

• The product does not meet your expectations.

• You received an item with a visible problem.

Please explain your reason when submitting a return request.

This helps us understand your situation and provide the appropriate guidance.

How to Request a Return

The return process is designed to be straightforward.

First, visit our Contact Us page and provide your order information.

Include the product name or relevant order details, together with a brief explanation of why you would like to return the item.

If the product arrived damaged or has another visible issue, photographs may help us review your request.

Our support team will review the information and provide return instructions where applicable.

Please wait for instructions before sending your package.

Sending a return without the appropriate information may make it more difficult to identify and process the returned order.

Preparing Your Return

Before sending a product back, please follow the instructions provided by our support team.

Whenever possible, include the relevant product components and packaging.

For phone cases, this may include the case itself and any accessories originally supplied with the item.

For interchangeable loops or other accessories, please make sure the items included in the return match the products covered by your request.

Proper packaging helps reduce the possibility of additional damage during transportation.

Items With Product Issues

If your product arrives damaged, defective, or otherwise different from what you ordered, please contact us.

Provide your order details and a clear description of the problem.

Photographs are helpful when the issue can be shown visually.

For example, if a phone case arrives with visible damage or an accessory is missing, images may help us understand what happened.

We review these concerns individually and work toward an appropriate resolution.

Refund Processing

Once your returned item arrives and has been reviewed, eligible refunds are processed within 5–10 business days.

The refund will generally be issued through the original payment method.

After processing, the time required for funds to appear in your account depends on the payment provider and financial institution.

Please allow additional time for your payment provider to complete its processing.

If you have questions about a refund that has already been processed, you may contact your payment provider for information about its posting schedule.

Refund Amounts

Refund eligibility and the amount issued depend on the original transaction and the applicable return circumstances.

Approved refunds are based on the eligible returned purchase.

If a return request involves multiple items, the refund may apply only to the products included in the approved return.

Please refer to the return instructions provided by our support team for clarification about your particular order.

Exchanges and Alternative Products

If you would prefer another design instead of receiving a refund, contact us through our Contact Us page.

You may explain which product you are interested in and provide the details of your original purchase.

Our team can review the available options and explain the appropriate next steps.

Availability may vary depending on the product and selected options.

Order Cancellation Requests

If you have changed your mind shortly after placing an order, contact us as soon as possible.

Orders are generally prepared for dispatch within 1–3 business days.

Once processing or dispatch has begun, cancellation or modification may no longer be possible.

If an order has already been shipped, you may need to follow the standard return process after delivery.

Shipping and Return Questions

We provide free worldwide shipping, with estimated delivery generally taking 6–12 business days after dispatch.

If you have questions about the arrival of your order or the status of a return shipment, please contact our support team.

Please include your order information so we can assist you more effectively.

Fair and Helpful Resolution

We aim to handle return and refund requests with care and consistency.

Every situation is reviewed based on the information available and the terms of this policy.

We believe a good shopping experience includes clear expectations and accessible assistance when something does not go as planned.

Need Help With a Return?

If you have questions about eligibility, return instructions, refund processing, or an existing request, please visit our Contact Us page.

Our team will be happy to help you understand the next steps.